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Is AI All Set To Wipe Out Jobs In India's BPO Sector Initially? Here’s What Experts Have To Say

Artificial Intelligence is rapidly making its place in the business world of the country and the world. There is discussion about its benefits but its disadvantages also indicate to be cautious about this technology. With the increase in its use in cyber fraud, new fraud methods like deep fake have created an atmosphere of fear among many people regarding AI.
10:15 AM Mar 08, 2024 IST | Saurav Gupta
is ai all set to wipe out jobs in india s bpo sector initially  here’s what experts have to say
Is AI All Set To Wipe Out Jobs In India's BPO Sector Initially?

The emergence of Artificial Intelligence has created a shadow of fear over the Indian backend sector as it is anticipated that this will be the first sector where people will likely lose their jobs. It is said that AI can effectively and efficiently do it without a human workforce.

Here is What Experts Have To Say

Speaking over the AI leading to people losing jobs, Rajesh Nambiar, Chairman of Nasscom - an IT industry body, who also holds the portfolio of Managing Director (MD) at the Indian business of technology giant Cognizant, said that Business Process Outsourcing is likely to get majorly affected from the emergence of AI.

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He further said that if AI starts replacing human workforce in the BPO sector then it will completely wipe off the existence of the backend sector.

“People will not only loose jobs in this country but this will affect the back end sector all across the world.”, he said.

However, Nambiar stated that the people working in the software service industry, It industry do not need to fear of this technology as it is not going to have much effect on jobs there.

On the other hand, he claimed that this technology will surely have a major impact on the jobs of the $250 billion Indian tech sector, which has a significant share of the country's GDP.

Also read: What! Apple Earned THIS Huge Amount In The Past Decade By Selling iPhone Alone

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